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How do you handle claims and refund requests?  Claims
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy CheerfulBaskets.com will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of CheerfulBaskets.com and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by email. Claims will not be accepted via the phone.
Return Policy
Single orders, which are cancelled after they have been built are subject to a 20% restocking fee. Multiple orders which are cancelled after they have been built are subject to a 50% restocking fee.
Due to the perishable nature of the cakes and cookies, please ensure that someone will be available to receive your cake or cookie delivery on the delivery date. We cannot be responsible for cakes or cookies that are damaged or spoiled due to any delivery issues.
All damaged shipments must be reported within 3 business days. We will make every effort to replace damaged items within this time, however we cannot be responsible for damage not reported within this time frame. Please keep all damaged merchandise and packaging as it may be requested by the carrier.
Any goods returned to CheerfulBaskets.com without prior authorization will not be refunded. The shipping costs of unauthorized returns will not be refunded. All goods authorized for return by CheerfulBaskets.com, must be in their original box and in good condition. No credits or replacements will be processed, until the returned merchandise is received by us. Shipping and handling charges are non-refundable.
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